French Customer Support Specialist

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fast‑growing pet‑tech team. You will assist dog owners who use our smart collar and mobile app, helping them resolve technical issues and enjoy a seamless experience.

Key responsibilities

• Provide friendly, prompt support via chat, email and phone in French.
• Troubleshoot smart‑collar hardware, mobile‑app functionality and connectivity problems.
• Guide users through device setup, pairing, GPS/LTE behavior and activity insights.
• Investigate recurring issues, document findings and follow internal escalation procedures.
• Maintain accurate records using scripts, knowledge bases and product guidelines.
• Build strong relationships with customers to promote trust and retention.

Required profile

• Passion for dogs and commitment to helping dog parents keep their pets safe.
• At least 1 year of experience in a customer support or call‑center environment.
• Strong English communication skills (C1/C2 level preferred).
• Ability to stay calm, professional and solution‑focused in challenging situations.
• Metrics‑driven mindset with focus on response time, quality and resolution rate.

Required skills

• Technical aptitude for learning device behavior, app flows and basic connectivity troubleshooting.

What we offer

• Full‑time permanent position with a supportive, innovative team.
• Opportunity to work on cutting‑edge pet‑tech products.
• Career growth in a company that values people and ideas.