Customer Specialist – Fresher (Alabang Site)

About the role

WNS, part of Capgemini, is hiring a Customer Specialist for its Alabang site in Muntinlupa. This is a full-time position open to freshers with no BPO experience required. The role involves handling customer requests professionally and empathetically, following process guidelines.

Key responsibilities

• Communicate with customers in a professional manner and provide solutions to their specific requests according to process guidelines.
• Listen attentively to customer needs and show empathy while delivering customer support.

Required profile

• High school graduate; applicants under the new K-12 curriculum must be senior high school graduates, but those under the old curriculum are welcome to apply.
• No BPO experience required.
• Good customer service skills.
• Willing to work onsite and on shifting schedules.
• Ability to start as soon as possible.

What we offer

• Structured career path and growing team with internal progression opportunities.
• Free HMO coverage from day 1, including a domestic partner.
• Skills training and paid leaves.
• A safe work environment.

To apply, candidates can submit their CV, valid IDs and supporting documents in person at the Alabang office during working hours, or virtually via Zoom on weekdays.