Spanish Bilingual Specialist - Mortgage Banking

About the role

WNS Philippines is hiring a Spanish bilingual specialist for its Banking and Finance account. You will speak with English-Spanish speaking customers by voice, helping them with mortgage products, services and account information. The position is full-time and involves working various shifts, including evenings, weekends and holidays.

Key responsibilities

• Answer voice calls from bilingual customers about mortgage products, services and account information
• Explain mortgage options, interest rates, loan terms and other details so customers can make informed decisions
• Guide customers through online platforms and self-service tools such as account setup, payments and document submission
• Work with internal teams to resolve complex issues and escalate cases when needed
• Maintain records of interactions, transactions and inquiries in the company's CRM system
• Identify opportunities to upsell or cross-sell mortgage products and services
• Keep up with product updates, industry trends and company policies, and take part in ongoing training

Required profile

• Grade 12 / Matriculation / High School graduate
• At least 2 years of voice experience in bilingual support
• Strong verbal and written communication skills and empathy for challenging customers
• Detail-oriented, able to multitask and manage time in a fast-paced environment
• Flexible to work various shifts, including evenings, weekends and holidays
• Familiarity with mortgage products, loan terminology and the home buying process is an advantage

Required skills

• CRM software
• MS Office

What we offer

• Structured career path and coaching and mentoring
• Free HMO coverage from day 1, including a domestic partner
• Paid leaves and skills training opportunities
• A safe work environment and a growing team with internal career progression