Customer Specialist – Alabang Site (Experienced)

About the role

WNS, part of Capgemini, is looking for experienced Customer Specialists for its Alabang site in Muntinlupa. The role involves handling customer requests professionally and empathetically, following process guidelines. Applicants must be willing to work onsite and on shifting schedules, and can start as soon as possible.

Key responsibilities

• Communicate with customers in a professional manner and provide solutions to their specific requests according to process guidelines.
• Listen attentively to customer needs and show empathy while delivering customer support.

Required profile

• Insurance Account: completed 2 years of college with 1 year of BPO experience, or a college graduate with no BPO experience.
• Healthcare Account: high school graduate with at least 1 year of BPO experience; under the new K-12 curriculum, applicants must be Senior High School graduates (old curriculum graduates are also welcome).
• Education proofs are submitted at joining or upon offer.
• Willingness to work onsite and on shifting schedules.

What we offer

• Structured career path and growing team with internal progression opportunities.
• Free HMO coverage from Day 1, including dependents.
• Skills training opportunities and paid leaves.
• A safe work environment.

To apply, candidates can process their application onsite at the Alabang office during working hours or virtually via Zoom on weekdays.