Customer Service Specialist (Philippines)

About the role

qlub is a fast‑scaling fintech startup transforming restaurant payments. We are looking for a Customer Service Specialist based in the Philippines to join our growing Asia team and help deliver seamless guest experiences.

Key responsibilities

• Respond to customer queries via phone, email, and chat in a timely manner.
• Identify, troubleshoot, and resolve issues customers encounter on the qlub platform.
• Capture, organise, and report product issues or valuable feedback to internal teams.
• Collaborate with the Operations team to ensure technical problems are followed up and resolved.

Required profile

• 1‑2 years of experience in customer support (fresh graduates are welcome).
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and work in a fast‑paced environment.
• Strong problem‑solving skills with attention to detail.
• Customer‑focused attitude and willingness to work flexible hours, including weekends.

Required skills

What we offer

• Opportunity to shape a high‑growth fintech startup.
• Entrepreneurial environment with measurable impact.
• Fast‑paced, collaborative culture focused on innovation.
• Potential for career growth as the company expands globally.