Customer Care Specialist

About the role

HelloConnect is looking for a Customer Care Specialist to join its dynamic team in Taguig City. You will be the primary point of contact for customers, delivering exceptional service and representing the brand with professionalism and enthusiasm.

Key responsibilities

• Serve as the first point of contact for customers across all communication channels.
• Act as a brand ambassador, providing product knowledge and educating users on new features and subscriptions.
• Investigate the full customer journey to resolve complaints and feedback effectively.
• Maintain high accuracy by tracking, reporting, and documenting issues for continuous improvement.
• Monitor daily communications on Gmail, Slack, and other platforms to stay informed.
• Achieve individual KPIs and targets set by management.
• Suggest and implement improvements to internal procedures and take initiative on internal projects.
• Become an expert on company policies, tools, and systems.

Required profile

• Minimum 1 year of customer service experience in a BPO environment.
• High school graduate (old curriculum).
• Willingness to work onsite at Inoza Tower, BGC or Exxa, Bridgetowne in Taguig City.

Required skills

• Proficiency with Gmail.
• Proficiency with Slack.

What we offer

• Competitive compensation with long‑service benefits.
• Wellness perks including mental‑health support, HMO medical coverage, generous leave and life insurance.
• Opportunities for personal growth and career development.