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This job expired on 21/08/2026. It no longer accepts applications.
Customer Service Representative – Financial Services
Wells Fargo · Région métropolitaine de Cebu
Job description
About the role
Wells Fargo is looking for a Customer Service Representative to join its high‑volume contact center. You will assist customers with inquiries about financial products and services across multiple communication channels, delivering a best‑in‑class experience.
Key responsibilities
- Handle customer inquiries via phone, text, chat, video chat and other channels.
- Resolve problems, answer questions and provide accurate information about financial products.
- Follow work guidelines, policies and regulations while navigating multiple computer systems.
- Escalate complex issues to senior staff as directed by supervisors.
- Collaborate with team members and interact with internal and external customers.
Required profile
- At least 6 months of experience in customer service, financial services or a contact‑center environment (or equivalent through training, military service or education).
- Minimum of two years of college education or equivalent.
- Ability to attend the full training period and work additional hours when needed.
- Willingness to work on‑site at the assigned location.
Required skills
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Wells Fargo
Région métropolitaine de Cebu
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