Call Center Trainer

About the role

At Bluehost, we’re looking for a Call Center Trainer to design and deliver engaging learning experiences for our customer‑service teams, ensuring they have the skills and knowledge to support small‑business customers.

Key responsibilities

• Facilitate new‑hire, onboarding, product, systems, process, and specialty training programs.
• Deliver instructor‑led and blended learning experiences using adult‑learning best practices.
• Develop, update, and improve training modules, presentations, facilitator guides, handouts, job aids, and other learning materials.
• Participate in Training Needs Analysis, Gap Analysis, and performance development initiatives.
• Evaluate learner performance and training effectiveness through assessments, feedback, and performance data.
• Provide coaching, mentoring, motivation, and actionable feedback to support learner success.
• Partner with Operations, HR, Workforce Management, Quality, and other stakeholders to identify training needs.
• Coordinate training schedules, resources, learner records, and related activities.

Required profile

• 2–3+ years of proven experience in corporate learning, training, or L&D.
• Experience facilitating instructor‑led training, preferably in a BPO, technology, SaaS, or fast‑paced customer‑service environment.
• Strong knowledge of adult‑learning principles, Training Needs Analysis, Gap Analysis, and performance development.
• Excellent presentation, verbal, and written communication skills.
• Demonstrated ability to train, mentor, motivate, coach, and provide actionable feedback.
• Strong analytical, organizational, time‑management, and problem‑solving abilities.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Visio (preferred)
• Google Workspace (preferred)
• Learning Management Systems (LMS) and virtual training platforms (preferred)

What we offer

• Work‑life balance with generous vacation policy and punctuality bonus.
• Competitive HMO benefits (200k MBL with two free dependents upon regularization).
• 20+ affinity groups and a culture of diversity, inclusion, and belonging.
• Opportunities for career growth, mentorship, and cross‑functional learning.