Customer Service Representative (CSR) – Fresh Graduates Welcome
Ampersand · Taguig
Job description
About the role
The Customer Service Representative (CSR) is the frontline agent who handles incoming and outgoing communications to support clients. This position is ideal for fresh graduates who are eager to start a career in a dynamic call‑center environment.
Key responsibilities
- Answer user inquiries about product details, company policies, and service guidelines via phone, live chat, email, or social media.
- Troubleshoot and resolve customer issues to achieve first‑contact resolution.
- Process transactions such as orders, refunds, cancellations, and billing updates.
- Document every conversation, request, and note accurately in a CRM or ticketing platform.
Required profile
- College graduate (with or without prior BPO experience).
- Completed at least two years of college education.
- Between 6 and 17 months of call‑center experience.
- Willingness to work in Taguig.
Required skills
- Experience using a CRM or ticketing system.
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Published 1 month ago
Expires 2 days from now
36 views · 0 interested
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Ampersand
Taguig
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