Customer Issue Resolution Analyst (Korean Speaker)

About the role

The Customer Issue Resolution Analyst will handle end‑to‑end complaint management and credit & collections activities for 3M Global Service Center in the Philippines. The role requires strong analytical abilities, Korean language proficiency, and the capacity to work with cross‑functional teams to resolve customer issues.

Key responsibilities

• Receive, log, and analyze customer complaints, determine root causes, and coordinate resolutions with quality, operations, and customer service teams.
• Monitor customer accounts for overdue balances, initiate collection activities, negotiate payment arrangements, and prepare aging reports.
• Maintain accurate records of credit evaluations, collection efforts, and complaint handling in compliance with company procedures.
• Identify trends, prepare summary reports for internal stakeholders, and support continuous‑improvement initiatives.

Required profile

• Bachelor’s degree (or equivalent).
• Minimum 2 years of experience in customer issue resolution, billing, credit, or collections.
• High proficiency in Korean (reading, writing, speaking, listening) and ability to communicate effectively in English.
• Detail‑oriented, analytical, and comfortable handling multiple concurrent projects.

Required skills

• Excel and Microsoft Office suite.
• Salesforce.
• Korean language proficiency.