Customer Service Representative – Korean Speaker (Asia)

About the role

3M is seeking a Korean‑speaking Customer Service Representative to support its CBG Asia operations. This entry‑level position handles order management, issue resolution, and customer communication while working with SAP, Salesforce and other internal tools.

Key responsibilities

• Perform end‑to‑end order management using SAP, Salesforce and customer portals.
• Maintain customer master data, part numbers and critical specifications.
• Investigate missed OTIF deliveries and resolve simple to moderately complex issues.
• Communicate proactively with internal teams and customers regarding order status.
• Collaborate with stakeholders to ensure smooth order flow and address line‑stop or AOG situations.
• Meet KPIs and SLAs, create basic reports and participate in continuous‑improvement projects.

Required profile

• Bachelor’s degree.
• Minimum 1 year of relevant experience in customer service, supply chain, logistics or related fields.
• Fluent in English and Korean (reading, writing, speaking, listening).
• Ability to work independently with limited supervision.

Required skills

• Proficiency with SAP.
• Experience using Salesforce.
• Strong knowledge of Microsoft Office, especially Outlook, Excel and Word.
• Basic analytical and problem‑solving abilities.