Customer Experience Ambassador

About the role

As a Customer Experience Ambassador you will be the front‑line representative of Globe, delivering a positive and memorable experience to our customers. You will guide them through our digital channels, recommend the most suitable products and services, and resolve any issues they encounter.

Key responsibilities

• Create a positive and memorable experience for Globe customers.
• Provide assistance and recommendations on Globe products and services that best meet customer needs.
• Support customers in using digital channels through face‑to‑face digital assistance or education.
• Attend to both sales and service needs, approving and processing applications and transactions in the system.
• Process payments for bills, purchases and other transactions.

Required profile

• Strong customer‑focused attitude with excellent communication skills.
• Ability to handle sales and service inquiries efficiently.
• Comfortable working with digital tools and assisting customers in a face‑to‑face setting.

Required skills