Customer Business Development Specialist – Key Account Management

About the role

The Customer Business Development Specialist will independently manage key accounts within the Greater Manila Area, driving sales growth and ensuring effective execution of trade programs. This role requires strong relationship building with account influencers and close collaboration with internal business units and marketing teams.

Key responsibilities

• Own assigned key accounts and maintain strong relationships with branch influencers.
• Achieve 100% of sales targets across designated branches and business units.
• Manage trade investment spend to meet agreed ROI.
• Lead monthly account engagements to drive sell‑in of category initiatives, promotions, new product launches, pricing updates, and delivery schedules.
• Monitor inventory levels, stock availability, and off‑take performance.
• Identify growth opportunities and address gaps in product availability and execution.
• Collaborate with Business Units and Marketing to align on brand initiatives, promotions, pipeline products, and pricing changes.
• Coordinate trade activities such as display rentals and promotional requirements.
• Provide timely account insights, including off‑take, inventory, and delivery performance, and contribute to sales forecasts.
• Work with third‑party merchandisers to ensure strong execution of trade and merchandising programs.

Required profile

• Bachelor’s degree in any four‑year discipline.
• 3–6 years of experience in Key Account Management, preferably with Mercury Drug branches.
• Strong negotiation, influencing, and business presentation abilities.
• Current residence in the GMA region or significant work experience there.
• Excellent relationship‑building, communication, and stakeholder management skills.

Required skills