Call Center Agent – Open to Fresh Graduates
Ampersand · Taguig
Job description
About the role
We are looking for enthusiastic Call Center Agents to join our customer service team in Taguig. The position is open to fresh graduates and offers a fast‑track entry into the BPO industry.
Key responsibilities
- Answer customer inquiries through phone, live chat, email, and social media, providing clear information about products, policies and services.
- Troubleshoot and resolve issues to achieve first‑contact resolution.
- Process transactions such as orders, refunds, cancellations and billing updates.
- Accurately document every interaction, request and note in the company’s CRM or ticketing system.
Required profile
- College graduate (any discipline); candidates with at least two years of college must have 6‑17 months of BPO experience.
- Willingness to work on‑site in Taguig.
- Strong ability to multitask, organize and prioritize workload.
Required skills
- Proficiency with CRM or ticketing platforms.
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Published 1 month ago
Expires 5 days from now
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Ampersand
Taguig
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