Associate Travel Consultant

About the role

The Associate Travel Consultant supports SMEC Global, ANZ Operations and SJ Operations by coordinating and booking business travel for internal resources. The role acts as a liaison between travelers and travel vendors, ensuring smooth travel arrangements and up‑to‑date advice on regulations.

Key responsibilities

• Contribute to the development and maintenance of office systems and processes for the Global Travel Group.
• Act as liaison between internal clients (travelers) and travel vendors.
• Discuss travel requirements with clients via phone or email.
• Advise clients on domestic and international destinations, accommodation, transport, insurance and fares.
• Prepare customized itineraries to match client preferences and budgets.
• Make and confirm bookings using email, phone, a Global Distribution System (e.g., Sabre) or online tools.
• Provide up‑to‑date advice on visa, medical, baggage, safety and local customs.
• Research and recommend optimal travel options.
• Modify existing bookings as client circumstances change.
• Stay informed on travel industry news and destination information.
• Participate in ongoing training with team members and management.
• Maintain strict confidentiality of personal details and itineraries.
• Handle ad‑hoc tasks as requested.

Required profile

• Maintain strict confidentiality of client information.
• Ability to handle ad‑hoc tasks and support team initiatives.

Required skills

• Sabre (Global Distribution System)