Verification and Reference Specialist

About the role

D2B is looking for a highly organized, detail-oriented and persistent Background Reference Specialist. The role leads the independent verification process so that every Pear Tree hire is credible, reliable and trustworthy. It involves cross-referencing candidate histories, contacting former direct managers across international jurisdictions (Australia, New Zealand and the UK), spotting red flags and driving reference checks through to completion.

Key responsibilities

• Run end-to-end background verifications and reference checks for shortlisted and offer-stage candidates within 24-72 hours, verifying at least 2 contactable direct managers (aiming for 4-5 across different companies).
• Validate references from supervisors in Australia, New Zealand and the UK, and handle dynamic setups such as BPO environments or roles under 6 months by cross-checking appraisals, awards, client commendations and HR documents.
• Cross-verify referees via LinkedIn profiles, email signatures, press releases, event photos or public records.
• Compare CVs and Workable profiles against reference feedback to find discrepancies, timeline mismatches or undisclosed issues, and flag integrity red flags such as claimed NDAs while listing employers online.
• Escalate exceptions (data privacy restrictions, genuine NDAs, unreachable contacts, low match scores) to management and coordinate Client Exception Waiver Forms with recruiters.
• Track checks on the monday.com Reference Check Visibility Board, use WhatsApp channels to resolve bottlenecks, and follow a daily calendar-blocked workflow for exceptions, urgent priorities and standard submissions.

Required profile

• Exceptional verbal and written English, able to reach out by phone and email to executives and international managers.
• Persistence across global time zones (AU/NZ/UK) and attention to detail in spotting contradictions between CVs, social profiles and statements.
• Ability to manage high-volume pipelines with time-blocking and project management tools.
• 2+ years in recruitment operations, HR compliance, background screening or candidate vetting; experience with AU, NZ or UK markets and BPO environments is an advantage.

Required skills

• Background and reference checking
• monday.com
• Workable

What we offer

• Work from home
• Flexible time with Australian and UK support hours