Technical Support Representative

About the role

Join NCR Voyix’s Technical Assistance Center (TAC) in Cebu as a Technical Support Representative. You will be the first line of support, troubleshooting POS devices and other equipment to keep retail, hospitality, financial and cloud solutions running smoothly.

Key responsibilities

• Provide Level 1 technical troubleshooting for POS devices and supported equipment.
• Remotely diagnose issues, deliver accurate solutions, and dispatch field technicians when needed.
• Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
• Follow Remote Incident Management processes and document activities in the incident tracking system.
• Review incident history, identify recurring issues, and escalate according to established paths.
• Contribute to knowledge articles and maintain accurate documentation.
• Support less experienced colleagues through knowledge sharing and joint work sessions.

Required profile

• 1–2 years of experience in technical support or a similar role.
• Strong communication and customer service skills.
• Functional proficiency in required foreign languages based on customer needs.
• Solid technical aptitude and problem‑solving ability.
• Ability to learn and apply new technical knowledge through training.

Required skills

• POS device troubleshooting
• Remote diagnostic tools