L3 Technical Support Analyst
ncr · Cebu City
Job description
About the role
The Level 3 Support Analyst provides technical support and troubleshooting for retail systems and infrastructure, diagnosing complex issues and guiding end‑users.
Key responsibilities
- Monitor the Service Request System (SRS) incident queue and perform incident investigation, diagnosis, and resolution.
- Create problem records, conduct root‑cause analysis, and restore services to customers.
- Provide advanced support, maintenance, and testing for hardware, software, and network components.
- Install, configure, and maintain computers, networks, workstations, and related equipment.
Required profile
- Diploma or degree in Information Technology or related field.
- Minimum 4 years of hands‑on experience in Level 2/Level 3 support environments.
- Strong interpersonal, communication, and customer‑relation skills.
Required skills
- Microsoft SQL Server and SQL query writing.
- PowerShell scripting.
- Object‑oriented programming and .NET development (advantage).
- Knowledge of computer systems, hardware, networking, and communications.
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Published 5 hours ago
Expires 1 month from now
2 views · 0 interested
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ncr
Cebu City