Technical Support Representative
Helpware · Cebu
Job description
About the role
Helpware is seeking a Technical Support Representative to join its growing Philippines team. You will provide email and chat assistance, troubleshoot complex technical issues, and ensure an outstanding customer experience.
Key responsibilities
- Analyze, isolate, and resolve a variety of technical problems across multiple systems.
- Provide step‑by‑step guidance to customers via email and chat, tailoring communication to each individual.
- Maintain high quality service by managing time effectively and multitasking across applications.
Required profile
- Exceptional spoken and written English (minimum C1 level).
- At least 2 years of professional technical troubleshooting experience.
- Experience supporting customers through email and/or chat channels.
- Strong self‑management skills in a fast‑paced, changing environment.
- Detail‑oriented, organized, and able to recognize patterns.
Required skills
- Proficiency with Office 360, especially Excel.
- Experience using Zendesk, ServiceDesk or Freshdesk.
- Typing speed of at least 40 WPM while chatting with customers.
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Published 1 day ago
Expires 1 month from now
10 views · 0 interested
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Helpware
Cebu