Switchboard Receptionist – Front Desk Associate

About the role

As a Switchboard Receptionist (Front Desk Associate) you will be the first point of contact for visitors, callers, and employees, ensuring a professional and welcoming experience. You will support daily office operations, manage visitor flow, and maintain a safe, organized environment.

Key responsibilities

• Greet visitors, direct them to the appropriate departments, and manage check‑in procedures.
• Answer, route, and log phone calls while maintaining accurate inquiry records.
• Coordinate hotel accommodations, workstation setups, and support services for guests and staff.
• Receive, sort, and distribute vendor deliveries, maintaining inventory control.
• Operate office equipment (printers, photocopiers) and arrange vendor repairs.
• Maintain organized filing systems and upload documents to cloud storage with proper categorization.
• Keep reception, lobby, and entryway clean and compliant with safety standards.
• Process work permits and gate passes for contractors and suppliers.
• Report building issues to the Property Supervisor and follow up until resolved.
• Manage meeting room reservations and update digital signage and bulletin boards.
• Support facility staff, event planning, and emergency response coordination.

Required profile

• Bachelor’s degree in Office Administration or a related field.
• 1–2 years of experience in front‑desk support, administrative services, or customer‑facing roles.
• Strong interpersonal and customer‑service skills with a personable demeanor.
• Excellent written and verbal English communication.
• Highly organized, detail‑oriented, and able to manage multiple priorities under pressure.

Required skills