ServiceNow AI Engineering Manager

About the role

Join JTI GBS Manila as a ServiceNow AI Engineering Manager, leading the design and delivery of AI‑powered solutions on the ServiceNow platform. You will drive adoption of Generative AI, AI Agents, Predictive Intelligence, and AI Search to boost productivity and business value.

Key responsibilities

• Lead design, development and delivery of AI‑enabled solutions on ServiceNow.
• Drive adoption of AI and GenAI capabilities across the ServiceNow Delivery Center.
• Provide hands‑on technical leadership through architecture, design reviews, proofs of concept and complex implementations.
• Identify opportunities to embed AI into business processes and establish best practices for security, governance, scalability and responsible AI.

Required profile

• University degree, preferably in Information Technology or a related field.
• At least 5 years of experience working with the ServiceNow platform in development, engineering, architecture or solution design.
• Strong hands‑on experience with ServiceNow AI capabilities such as Now Assist and agentic AI solutions.
• Experience with ServiceNow Build Agent, IDE and Fluent development.
• Excellent stakeholder management and communication skills.

Required skills

• ServiceNow platform development
• Now Assist, AI Agents, Predictive Intelligence, AI Search
• ServiceNow Build Agent, IDE, Fluent development

What we offer

• Hybrid and flexible work setups with comprehensive wellness initiatives.
• Daily meals, shuttle services and access to world‑class development programs.