Service Officer

About the role

The Service Officer supports the Service Manager in daily branch operations, ensuring strict compliance with bank policies, BSP/AMLA regulations, and other external rules. The role focuses on delivering excellent customer service, managing cash levels, and driving revenue through cross‑selling and other initiatives.

Key responsibilities

• Assist the Service Manager with vault, ATM cash level monitoring and tellering functions.
• Ensure branch compliance with all regulatory and internal policies.
• Execute service tasks aimed at increasing deposits, fees, and revenue from bank products.
• Identify and mitigate operational risks to prevent errors, reputational damage, or financial loss.
• Maintain productivity and administrative standards within set guidelines, budgets, and limits.
• Coach and mentor Service Associates to meet performance expectations.

Required profile

• Bachelor’s degree in Business, Service Management, or a related field (minimum 4‑year program).
• Strong knowledge of bank policies, procedures, and branch operations.
• Ability to work under pressure, stay organized, and meet deadlines.
• Experience in sales or marketing within a banking environment is an advantage.

Required skills

• Understanding of BSP and AMLA regulatory requirements.
• Familiarity with vault and ATM cash management processes.
• Basic proficiency in standard office software for reporting and documentation.