Service Officer

About the role

We are looking for a Service Officer to support branch operations at our Tanza, Cavite location. The role focuses on ensuring compliance, managing cash and vault activities, and delivering excellent customer service to drive business growth.

Key responsibilities

• Assist the Service Manager in overseeing vault and ATM cash levels, vault operations, and teller functions.
• Ensure strict compliance with BSP/AMLA regulations, internal policies, and other external regulatory requirements.
• Execute service initiatives aimed at increasing deposits, fees, and revenue through cross‑selling and referrals.
• Identify and mitigate operational risks, eliminating errors, lapses, or irregularities that could affect the bank’s reputation or finances.
• Maintain high service standards by providing fast, accurate, and error‑free processing for client satisfaction.
• Manage productivity and administrative tasks within established guidelines, budgets, and limits.
• Coach and mentor Service Associates to ensure proper training and performance.

Required profile

• Bachelor’s degree in Business, Finance, or a related service‑oriented field.
• Strong knowledge of bank policies, procedures, and branch operations.
• Ability to work under pressure, stay organized, and meet deadlines.
• Sales or marketing experience in a banking environment is an advantage.

Required skills