Service Desk Voice Analyst – Retail IT Support
HCLTech · Manila
Job description
About the role
The Service Desk Voice Analyst will provide first‑line technical assistance for retail store operations, focusing on voice‑related issues and L1.5 troubleshooting. The role is customer‑oriented and aims for first‑contact resolution.
Key responsibilities
- Handle inbound voice support tickets from retail locations.
- Perform L1.5 troubleshooting to diagnose and resolve issues quickly.
- Escalate complex problems to higher‑level support when necessary.
- Document incidents and resolutions in the ticketing system.
- Collaborate with other IT teams to improve service quality.
Required profile
- Strong communication skills and a customer‑service mindset.
- Ability to work on‑site in a fast‑paced retail environment.
- Basic understanding of voice communication systems.
Required skills
What we offer
- Full health insurance (HMO) from day one, covering up to three dependents.
- Additional HMO benefits and a salary‑linked (SL) convertible cash option.
- Full‑time, on‑site position with a supportive team.
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Published 1 month ago
Expires 2 weeks from now
30 views · 0 interested
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HCLTech
Manila