Senior 2nd Line IT Support Engineer (Remote)
Outtask HR Services, Inc. · Metro Manila
Job description
About the role
We are seeking a Senior 2nd Line IT Support Engineer who enjoys solving challenging problems and is service‑oriented. This remote position allows you to contribute to a dynamic IT team while delivering high‑quality support.
Key responsibilities
- Provide second‑line technical assistance to end‑users and resolve complex IT issues.
- Escalate incidents to appropriate teams when necessary and follow up to ensure resolution.
- Document solutions and maintain knowledge‑base articles.
Required profile
- Proven experience in IT support, preferably at a senior level.
- Strong problem‑solving skills and a customer‑focused attitude.
- Ability to work independently in a remote environment.
Required skills
What we offer
- Competitive salary package (₱70,000 – ₱90,000 per month).
- Opportunity to work with a dynamic and collaborative IT team.
- Career growth and development opportunities.
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Published 1 month ago
Expires 3 weeks from now
15 views · 0 interested
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Outtask HR Services, Inc.
Metro Manila
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