Retail Account Customer Service Representative (Entry Level)

About the role

We are looking for an enthusiastic Retail Account Customer Service Representative to join our team. This entry‑level position is ideal for fresh graduates who are eager to start a career in retail support and deliver exceptional service to our customers.

Key responsibilities

• Handle inbound customer inquiries related to retail products and services.
• Assist customers with online orders, deliveries, returns, exchanges, and refunds.
• Provide accurate information about products, pricing, promotions, and store policies.
• Process customer requests and account updates efficiently.
• Resolve customer concerns while delivering outstanding service.
• Document customer interactions accurately using company systems.
• Escalate complex issues to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Required profile

• Recent graduate or candidate with little to no professional experience.
• Strong verbal communication and active listening skills.
• Customer‑focused attitude with a passion for helping others.
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Attention to detail and accurate record‑keeping.

Required skills