Remote IT Helpdesk Support
B4B Solutions Inc. · Metro Manila
Job description
About the role
The IT Helpdesk provides daily remote technical support to B4B Solutions Inc.’s employees, ensuring that IT issues are resolved promptly and efficiently. Reporting directly to the IT Lead, the role is fully remote and part of the company’s Information & Communication Technology team.
Key responsibilities
- Deliver remote technical assistance to end‑users on a daily basis.
- Troubleshoot hardware, software and network problems to achieve quick resolution.
- Escalate complex issues to the IT Lead when necessary.
- Maintain documentation of support tickets and resolutions.
Required profile
- Ability to work full‑time remotely from Metro Manila.
- Strong communication skills to interact with users and the IT Lead.
Required skills
What we offer
- Permanent work‑from‑home arrangement with a company‑provided laptop.
- Comprehensive HMO coverage for employees and free dependents.
- Group‑term life insurance.
- Monthly internet and electricity subsidy.
- Attendance bonus and quarterly medical subsidy.
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Published 1 month ago
Expires 1 week from now
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B4B Solutions Inc.
Metro Manila
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