Operations Manager – Local Telco Account

About the role

We are seeking a highly driven Operations Manager to oversee daily operational performance, support team growth, and ensure service delivery meets both organizational standards and client expectations. The role works closely with senior leadership, sales, and business development teams to drive efficiency and client satisfaction.

Key responsibilities

• Support planning and coordination of operational infrastructure in line with company policies and legal requirements.
• Manage and develop inbound and outbound sales and service teams to achieve performance and service‑level targets.
• Monitor individual and team performance metrics, ensuring quality control measures are consistently applied.
• Oversee day‑to‑day operational activities, implementing policies, procedures, and operational initiatives.
• Ensure sales and service commitments are met by effectively managing lead handling and conversion of warm and hot leads.
• Track, measure, and analyze operational and sales performance metrics and prepare accurate daily, weekly, and monthly reports.
• Identify performance gaps and recommend process improvements to enhance efficiency and results.
• Collaborate with Marketing and Business Development teams to support campaign execution, testing, and optimization.
• Maintain regular communication with clients regarding operational updates, service enhancements, and issue resolution.