Operations Manager – Kenangan Coffee

About the role

The Operations Manager will lead the daily performance of Kenangan Coffee stores in the Philippines, part of the Fredley Group of Companies. This role combines team leadership, customer experience, and operational excellence to drive growth and maintain brand standards.

Key responsibilities

• Supervise and mentor store staff, including baristas and cashiers, creating schedules and providing training.
• Ensure outstanding customer service by maintaining product quality, handling inquiries, and resolving complaints.
• Oversee opening and closing procedures, inventory management, stock checks, and ordering.
• Set and achieve sales targets, implement promotions, and support local marketing initiatives.
• Conduct quality checks to meet brand presentation standards.
• Enforce health, safety, and food‑safety regulations to maintain a clean working environment.

Required profile

• Bachelor’s degree in Business or a related field.
• Previous supervisory or management experience in the coffee industry.
• Experience overseeing more than five stores.
• Strong interpersonal and communication abilities.
• Leadership skills with a focus on team motivation and mentorship.
• Customer‑focused mindset and commitment to service excellence.
• Basic math proficiency for inventory and sales data handling.
• Knowledge of food safety regulations and health standards.
• Flexibility to work evenings and weekends.
• Enthusiasm for Kenangan Coffee products.

Required skills

• Basic mathematical skills for inventory and sales calculations.
• Inventory management and stock control.
• Understanding of food safety and health compliance.

What we offer

• Government‑mandated benefits.
• Pay raise opportunities.
• 13th month pay.
• Overtime and night differential pay.