Executive Assistant and Quality Assurance Officer

About the role

Radisson Hotel Group, one of the world's largest hotel groups with ten brands and more than 1,500 hotels, is hiring an Executive Assistant and Quality Assurance Officer in Quezon City. The role combines executive support with quality assurance and brand compliance work.

Key responsibilities

• Provide strategic administrative support to the General Manager by managing schedules, communications and documentation so that executive operations run smoothly and decisions are made on time.
• Monitor and analyse guest feedback, coordinate quality audits and support brand compliance efforts to keep guest satisfaction and operational standards high.
• Work with Heads of Department on corrective actions, service recovery and continuous improvement initiatives to improve guest experience and brand performance.

Required profile

• Minimum of 3-5 years of experience in an executive support role, preferably in the hospitality industry.
• Bachelor's degree required.
• Proven experience as an executive assistant, administrative assistant or similar role (hospitality or corporate).
• High level of discretion and confidentiality, professional demeanor and strong interpersonal skills.
• Flexible, adaptable and proactive in a dynamic environment.
• Experience with ReviewPro or similar guest feedback platforms is a strong advantage; knowledge of Radisson standards or comparable brand standards is preferred.

Required skills

• Excellent written and verbal communication in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organisational and time management abilities, able to multitask and prioritise.

What we offer

• Career development and investment in employee growth.
• An inclusive workplace with Employee Resource Groups and inclusion initiatives.
• Global and local perks, including special hotel rates for staff and their loved ones worldwide.