Ocean Customer Experience Specialist - WSA
maersk · 1600
Job description
About the role
Join Maersk as an Ocean Customer Experience Specialist supporting Peru, Bolivia, Ecuador and Chile. You will handle invoicing, payment collection, issue resolution and documentation in a global logistics environment.
Key responsibilities
- Process invoices, receipts, cargo releases and payment validation for assigned countries.
- Resolve daily issues via email, chat and ticketing system while maintaining service quality.
- Prepare and submit export/import documentation, including Original Bill of Lading.
- Perform root cause analysis on escalations and train new hires.
Required profile
- Bachelor’s degree in any field.
- Fluent English (verbal and written).
- 1‑2 years experience in logistics, shipping or customer service support, preferably in a BPO.
- Willingness to work permanent night shift schedule in Pasig City.
Required skills
- Proficiency with SAP.
- Advanced MS Office skills.
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Published 15 hours ago
Expires 1 month from now
6 views · 0 interested
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maersk
1600