Non-Voice Customer Service Representative

About the role

We are looking for a Non-Voice Customer Service Representative to handle customer inquiries through email, live chat and ticketing systems. The role is based onsite in Dagupan City and offers a fast‑paced environment where clear written communication and attention to detail are essential.

Key responsibilities

• Respond to customer questions via email, live chat and ticketing platforms.
• Provide accurate and timely resolutions while maintaining a professional tone.
• Document all interactions and updates in the system.
• Meet established quality and productivity targets.

Required profile

• Strong English written and spoken communication skills.
• Good grammar, comprehension and typing speed.
• Detail‑oriented, able to multitask and navigate basic computer applications.
• Willingness to work onsite in Dagupan City and follow a split‑day‑off schedule after training.

Required skills

• Email platforms
• Live chat tools
• Ticketing systems

What we offer

• Full‑time schedule, Monday‑Friday, 9:00 AM‑5:00 PM PT.
• Training period with a start date of May 25 2026.
• Opportunity to develop customer‑service expertise in a growing team.