Lunch Delivery Support Specialist

About the role

The Lunch Delivery Support Specialist monitors and responds to incoming support tickets, using pre‑approved templates to resolve common issues quickly and consistently.

Key responsibilities

• Monitor and respond to incoming support tickets in a timely manner.
• Use pre‑approved response templates to resolve common issues quickly and consistently.
• Accurately identify tickets that require additional expertise and escalate them to the appropriate person or team.
• Follow established workflows to ensure tickets are handled according to company standards and SLAs.
• Maintain clear and concise documentation of all actions taken on tickets.
• Provide professional, empathetic communication with customers at all times.
• Flag recurring issues or gaps in templates to the Support Lead for continuous improvement.
• Perform other duties as assigned, including higher‑priority ticket responses when warranted.

Required profile

• Ability to monitor and respond to tickets promptly.
• Strong written communication skills for professional and empathetic customer interaction.
• Attention to detail for accurate documentation and escalation.
• Willingness to follow established workflows and service‑level agreements.
• Proactive attitude to flag recurring issues and suggest improvements.