Lead Logistics Customer Experience & Operations Specialist

About the role

Join Maersk as a Lead Logistics Customer Experience & Operations Specialist, focusing on delivering reliable shipment execution and building strong customer relationships in a fast‑paced, diverse environment.

Key responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Coordinate end‑to‑end shipment execution with internal and external stakeholders.
• Act as the primary customer advocate, addressing ad‑hoc requirements and exceptions promptly.
• Maintain compliance with standard processes and customer‑specific operating procedures.
• Use customer insights to identify improvement opportunities and share knowledge across teams.

Required profile

• Bachelor’s degree in Logistics, Supply Chain, Business or a related field.
• 3–5 years of experience in logistics operations, customer service or shipment execution.
• Strong understanding of end‑to‑end shipment processes and service level management.
• Proven ability to build stakeholder relationships and translate customer needs into operational actions.
• Effective English communication and collaboration skills in a fast‑paced environment.

Required skills

• Experience with shipment execution and logistics operations.
• Knowledge of service level agreement management.
• Problem‑solving and continuous improvement mindset.