IT Site Support Specialist

About the role

The IT Site Support Specialist provides comprehensive technical assistance for hardware, software, network and server issues across the organization. The role covers end‑user devices, peripherals and infrastructure, delivering Level 2/3 support as needed.

Key responsibilities

• Receive, log, troubleshoot and resolve IT incidents and service requests via the Service Desk.
• Provide desktop support, including diagnostics, software installation, configuration and maintenance of PCs, laptops, printers, switches and other peripherals.
• Deploy new workstations, manage roll‑downs and maintain accurate asset inventories.
• Escalate complex technical problems to appropriate resources and coordinate with managers on priorities.
• Work closely with vendors, suppliers and the Purchasing team for evaluation and procurement of IT equipment.
• Support onboarding, training and compliance for manufacturing systems and organizational policies.

Required profile

• Bachelor's degree in Information Technology or related field.
• Minimum 2 years of experience with LAN, network, servers and PC support.
• Certifications such as MCP, MCSA, MCSE, MCITP, CCNA and ITIL.
• Strong analytical and problem‑solving abilities with excellent written and verbal English communication.

Required skills

• Microsoft Windows OS, Outlook, Office, Active Directory and DHCP.
• Desktop and mobile device setup for Windows, iOS and Android platforms.
• Network support for wired/wireless LANs, Cisco 9300 switches, Cisco VOIP and access points.
• Server experience with Dell servers, VxRail and Nutanix platforms.
• Printer and multifunction device configuration and troubleshooting.