Investigations Triage Specialist

About the role

DePuy Synthes is recruiting an Investigations Triage Specialist in Taguig, Philippines. The role acts as the first point of contact for employee relations, ethics, compliance and workplace concern inquiries, routing them efficiently, consistently and confidentially to the appropriate HR, compliance, ethics or business stakeholders. It involves accurate documentation, risk assessment, prioritization and escalation of cases in line with company policies and regulatory requirements.

Key responsibilities

• Receive, review and triage employee relations, ethics, compliance and workplace concerns submitted through established intake channels.
• Assess each case for risk level, urgency, required documentation and appropriate routing.
• Document allegations, inquiries and supporting information in case management systems.
• Escalate high-risk, sensitive or complex matters to designated investigators or stakeholders.
• Monitor case queues and service-level expectations to support timely resolution.
• Maintain strict confidentiality and handle sensitive employee information with discretion.
• Gather intake information from employees, managers and HR partners.
• Identify trends and recurring themes that may need further review or proactive action.
• Support reporting, metrics, auditing and process improvement activities.

Required profile

• Bachelor's degree in Human Resources, Business Administration, Psychology, Industrial Relations, Legal Studies or a related field.
• 2 years of experience in HR, Employee Relations, Compliance, Ethics, Shared Services, Contact Center Operations, Investigations Support or a related field.
• Experience handling sensitive and confidential information.
• Fluency in English; additional languages are a plus.
• Preferred: experience supporting global HR operations, knowledge of employee relations, ethics and compliance processes, familiarity with data privacy and record management, and HR certification such as PHR or SHRM-CP.

Required skills

• Strong analytical and problem-solving skills and ability to prioritize cases.
• Excellent written and verbal communication.
• Experience with case management systems, HR systems or workflow tools.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Preferred: risk assessment and case prioritization methods, reporting and dashboard tools, and process improvement experience.