Benefits Analyst - EMEA

About the role

DePuy Synthes, part of Johnson & Johnson's Orthopedics business, is recruiting an Analyst, Benefits - EMEA in Manila, Philippines. The role sits in the HR Global Services Benefits organization and delivers a consistent, high-quality employee benefits experience across the EMEA region, supporting administration, implementation and continuous improvement of benefits programs together with internal stakeholders and external vendors. The position is within the Human Resources function, under Total Rewards.

Key responsibilities

• Manage and resolve Tier 2.0 and Tier 1.5 benefits cases for EMEA employees, ensuring timely and accurate resolution.
• Support employee leave and time-off programs, including policy guidance, administration and case management.
• Partner with external vendors such as Aon and Alight to deliver benefits services and resolve operational issues.
• Support annual benefits renewal and enrollment, including communications, testing, validation and issue resolution.
• Assist with new benefit programs, plan enhancements and organizational change initiatives.
• Answer policy inquiries and guide employees on benefits interpretation, exceptions and program administration.
• Maintain benefits plan documentation, procedures, knowledge articles and operational resources.
• Develop and deliver employee communications about benefits programs.
• Support operational processes including OTP, EIB transactions and benefits-related system activities.
• Administer social and government-mandated benefits programs according to local market requirements.
• Support insurance plans, claims inquiries and vendor escalations, and market-specific programs such as company fleet offerings and pension plans where applicable.
• Analyze benefits data to improve service delivery, operational efficiency and employee experience.

Required profile

• Bachelor's degree in Human Resources, Business Administration, Finance, Management or a related field.
• 2-4 years of relevant experience in benefits administration, human resources, shared services, total rewards or a related field.
• Experience supporting employee benefits programs and answering employee inquiries in a service-oriented environment.
• Fluent English; additional European languages are preferred.
• Up to 10% domestic and international travel as business needs require.

Required skills

• Strong analytical, problem-solving and organizational skills with attention to detail.
• Experience managing employee cases and using HR systems and benefits administration platforms.
• Proficiency in Microsoft Office, especially Excel, Word and PowerPoint.
• Preferred: experience with EMEA benefits programs, multinational shared services, benefits administration systems, HRIS platforms, case management tools, third-party vendors, pension and insurance programs, and benefits compliance.