Facilities Management Coordinator (Remote)

About the role

Smart Suites, an Australian hospitality brand managing short-term vacation rentals, is expanding its offshore operations team in the Philippines. As a Facilities Management Coordinator you coordinate repair, maintenance, property setup and selected facilities projects across the portfolio, acting as a central coordination point for guest damage repairs, general maintenance, third-party follow-ups, recurring upkeep, furnishing and styling of new properties, and construction or improvement projects. It is a coordination, tracking and execution-support role, not a hands-on trade role.

Key responsibilities

• Coordinate guest damage repairs and general maintenance across the portfolio
• Receive, log, assign, track and follow through maintenance requests from opening to closure
• Coordinate trades, handymen, vendors, cleaners and suppliers, and monitor job progress
• Manage maintenance requests handled through third-party property managers, including escalation of unresolved issues
• Track issue resolution, keep accurate job records and update internal systems
• Coordinate recurring upkeep such as common area cleaning, lawn mowing and waste bin schedules
• Liaise with logistics and onsite support, and support quality control follow-up
• Coordinate furnishing, styling and setup for new properties or refresh projects
• Create and manage purchase orders for repairs, replacement items and furnishings
• Support minor construction, property improvements and setup activities

Required profile

• 2-3 years of experience in facilities coordination, property maintenance coordination, project coordination or similar roles
• Experience coordinating repairs, maintenance requests, service providers or project-based work
• Preferred: hospitality, short-term rental, property operations or facilities support experience
• Highly regarded: experience in furnishing, property setup, styling coordination or minor construction support
• Able to work independently in a remote setup while coordinating with onshore and offshore teams

Required skills

• Strong written and verbal communication, follow-up, organization and documentation discipline
• Ability to manage multiple active jobs, vendors and timelines
• Comfortable using digital tools such as Microsoft Excel, Outlook, Teams, Planner, Zoho or similar tracking systems

What we offer

• Independent contractor engagement with a competitive rate of AUD 1,500 - 1,800 per month
• 100% remote work, full-time schedule, Monday to Friday within 5:00 AM - 10:00 PM PH time
• Growth opportunity with a scaling company and a collaborative team culture

The selection process includes an initial interview, a technical live assessment, a behavioral interview, an IT audit, reference checks and a meeting with the founder.