Email and Chat Support Associate (Entry Level)

About the role

Accenture is hiring a non-voice, entry-level associate for email and chat support within its Trust & Safety team. The role provides timely, high-quality support to platform users with effective issue resolution, while complying with data privacy and confidentiality standards. It is a full-time position with a rotating schedule and rotating rest days, based onsite in Quezon City.

Key responsibilities

• Maintain a customer-first mindset, showing empathy, patience and professionalism, and resolve concerns efficiently and accurately
• Communicate clearly verbally and in writing, explaining complex ideas simply and listening actively to understand user concerns
• Identify issues quickly and solve them with analytical thinking and good judgment, escalating concerns when necessary
• Protect user privacy and keep sensitive information confidential, following company policies, data privacy requirements and applicable laws

Required profile

• SHS/HS graduate, college undergraduate, or graduate with or without BPO experience
• At least 6 months of voice or email/chat support experience, or willingness to work full onsite in Cubao locations in Quezon City, Mandaluyong or Taguig
• Confident typing speed and accuracy