Ecommerce Fulfillment Assistant Manager

About the role

The Ecommerce Fulfillment Assistant Manager will oversee the end‑to‑end order fulfillment process for a footwear and fashion retail business. The role focuses on ensuring high order accuracy, on‑time delivery, and strong customer satisfaction while driving operational efficiency.

Key responsibilities

• Manage warehouse operations, inventory control, and coordination with 3PL providers and carriers.
• Lead order processing, shipping, and returns across major e‑commerce platforms.
• Implement and continuously improve inventory and warehouse management systems.
• Scale fulfillment operations to handle order volume growth and seasonal spikes.
• Monitor key performance indicators and drive cost‑reduction initiatives.
• Foster collaboration across cross‑functional teams.

Required profile

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Operations Management or a related field.
• 5–7 years of progressive experience in fulfillment, logistics, or supply‑chain roles.
• At least 2–3 years in a managerial or leadership position.
• Direct experience with e‑commerce order processing, inventory management, and shipping/return systems.
• Proven ability to manage warehouses, 3PL partners, and fulfillment centers.

Required skills

• Shopify
• Magento
• Anchanto Solutions
• Order Management System (OMS)
• Inventory management systems
• Warehouse management systems