Customer Success Associate
relx · Manila
Job description
About the role
The Customer Success Associate supports Tier 3 faculty, handles inbound inquiries, and assists Customer Success Managers in delivering a seamless experience for our customers.
Key responsibilities
- Respond to faculty emails and requests in a queue‑based system, providing Tier 3 support.
- Coordinate virtual meetings for Customer Success Managers and support their initiatives.
- Monitor product usage, identify churn risks, and flag upsell opportunities for the sales team.
- Document faculty interactions, market feedback, and update internal product/process documentation.
- Assist internal teams with edits to customer‑facing training materials and create spreadsheets, presentations, and reports.
Required profile
- Bachelor's degree holder or at least two years of college coursework completed.
- Minimum of two years relevant experience in a similar support or customer success role.
- Excellent written and verbal communication with strong presentation skills.
Required skills
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Experience with various CRM tools.
- Ability to quickly learn and apply enterprise AI tools and technologies.
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Published 19 hours ago
Expires 1 month from now
6 views · 0 interested
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relx
Manila