Event Support Specialist

About the role

The Event Support Specialist provides inbound and outbound support for attendees, exhibitors and participants across Reed Exhibitions events, handling queries via calls, email, chat and social media.

Key responsibilities

• Handle inbound calls, emails, chats and social media inquiries related to registration, pricing and general show information.
• Make outbound calls to support registration and boost event attendance.
• Conduct matchmaking calls and take ownership of customer queries to meet SLA targets.
• Provide ad‑hoc support to show teams and collaborate with CREs and CRM for process improvements.
• Identify process inefficiencies, categorize queries accurately and contribute to reporting and trend analysis.

Required profile

• Bachelor’s degree holder with at least 1 year of contact‑center customer service experience.
• Strong verbal and written communication skills and ability to follow established processes.
• Attention to detail, ability to manage own workload and make sound decisions in straightforward situations.

Required skills

• Basic knowledge of Salesforce, Helpr, Outlook and Microsoft Office.
• Familiarity with telephony systems such as Jabber, Enghouse Touchpoint or MS Teams Voice.
• Experience with email, chat support and call handling.