Consumer Advocacy Representative

About the role

The Consumer Advocacy Representative works in LexisNexis Risk Solutions' Consumer Center, serving as the first point of contact for consumers. This role involves handling inquiries, disputes, and providing education on reports and claims while ensuring data security and privacy.

Key responsibilities

• Answer consumer calls, authenticate users, and provide required disclosures.
• Assist consumers in filing and researching disputes, reviewing reports, and guiding them on claim resolution.
• Collaborate with Dispute and Resolution teams, update CRM systems, and ensure timely dispute processing to meet SLA requirements.
• Maintain accurate records of interactions, handle confidential data, and perform additional duties as assigned.

Required profile

• Bachelor's degree or at least two years of college coursework completed.
• Minimum two years of call‑center experience, preferably in the US insurance industry.
• Strong analytical abilities, attention to detail, and ability to follow strict guidelines.
• Excellent phone etiquette, communication skills, and willingness to work shifting schedules.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using CRM platforms such as RightNow and MBSi.