Customer Specialist – Bridgetowne Site (Fresher)

About the role

WNS, part of Capgemini, is looking for a fresher Customer Specialist for its Bridgetowne site in Quezon City. The role involves handling customer requests professionally and empathetically, following process guidelines. Applicants must be able to start immediately and are asked to apply in person at the Bridgetowne office or virtually during working hours.

Key responsibilities

• Communicate with customers in a professional manner and provide solutions to their specific requests according to process guidelines.
• Listen attentively to customer needs and show empathy while delivering customer support.

Required profile

• High school graduate; for applicants under the new K-12 curriculum, a Senior High School graduate, though graduates of the old curriculum are also welcome.
• Travel Account: preferably 6 months of BPO experience.
• Banking and Financial Account: college graduate.
• Good customer service skills.
• Willingness to work onsite and on shifting schedules.
• Ability to start as soon as possible.

What we offer

• Structured career path and growing team with internal progression opportunities.
• Free HMO coverage for self and dependents from day one.
• Skills training opportunities and paid leaves.
• A safe work environment.

To apply, candidates bring an updated CV, valid IDs and supporting documents to the Bridgetowne office (G/F Tera Tower, near Opus Mall) between 9:00 AM and 4:00 PM, Monday to Friday, or apply virtually between 10:30 AM and 4:00 PM on weekdays.