Transactional Quality Manager - Deputy / Group Manager
WNS Global Services · Quezon City
Job description
About the role
WNS, part of Capgemini, is looking for a Transactional Quality Manager (Deputy / Group Manager) in Quezon City. The role leads teams in achieving metric goals and completing monthly deliverables, while managing team performance and providing coaching and feedback.
Key responsibilities
- Manage team performance
- Provide effective coaching and constructive feedback to subordinates
- Perform administrative tasks for operational support
- Lead teams to achieve metric goals and complete monthly deliverables and tasks
Required profile
- College graduate preferred
- Overall 7 to 9 years of BPO experience
- At least 3 to 5 years of work experience as a Transactional Quality Manager
- Good problem-solving, decision-making and analytical skills
What we offer
- Structured career path and growing team with internal progression opportunities
- Free HMO coverage from Day 1, including dependents
- Skills training opportunities
- Paid leaves and annual appraisal
- Role clarity, coaching and mentoring, and a safe work environment
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Published 1 hour ago
Expires 1 month from now
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WNS Global Services
Quezon City
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