Customer Service Representative

About the role

Helpware is hiring a Customer Service Representative in Taguig, Philippines. You will work alongside core team members and department heads to understand customers' needs and deliver the best possible results. The ideal candidate has a track record of successful customer interaction, builds strong relationships and practices customer advocacy, and is eager to learn and grow a long-term career.

Key responsibilities

• Handle customer inquiries and provide information about the company's services
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Build and maintain a knowledge base of the evolving products and services
• Ensure customer requests are handled appropriately and in a timely manner
• Provide friendly, confident and knowledgeable service using Helpware and client-based tools and applications

Required profile

• Previous experience in customer service, sales or related fields
• Ability to build rapport with customers and a positive, professional demeanor
• Excellent written and verbal communication skills
• Solid problem-solving and organizational skills
• Quick thinker who can adapt and stay calm under pressure
• Experience with consumer apps and online shopping is mentioned as helpful