Customer Care Professional – US Small Business Disputes

About the role

Join American Express’s Dispute Gate Team to provide world‑class support for US small‑business card members. You will work in a 24/7 environment, handling inbound inquiries and ensuring swift, accurate dispute resolutions.

Key responsibilities

• Take quick decisions and respond to customer inquiries about disputes.
• Deliver extraordinary customer care on calls, following established procedures.
• Document account information and propose custom solutions that benefit the customer.
• Highlight issues, provide feedback, and recommend workflow improvements.
• Adhere to quality, compliance, and service‑level guidelines.

Required profile

• At least a college‑level degree (Bachelor’s, Associate, or vocational) – high school only not accepted.
• Minimum 1½ years of inbound BPO experience with metrics such as VOCM, CSAT, NPS, RTF, or OSAT.
• Strong communication skills and ability to handle free‑flowing conversations.
• Preference for BFSI or dispute/fraud experience, though not mandatory.

What we offer

• Competitive base salary with target‑driven bonus incentives.
• Comprehensive medical, dental, vision, life and disability benefits (location‑dependent).
• Flexible hybrid work model with onsite and remote options.
• Generous paid parental leave and financial‑well‑being support.
• Access to global wellness centers, confidential counseling, and career development programs.