Cruise Support Officer

About the role

The Cruise Support Officer joins our specialised cruise and tourism team, providing essential administrative and system‑management support to the cruise leadership group and international customers. This position ensures that all incoming orders, supplier communications, and logistics activities are handled accurately and promptly.

Key responsibilities

• Oversee the cruise email inbox, resolve or redirect queries as needed.
• Place, confirm, and manage supplier orders for fresh produce.
• Process incoming customer orders and enter them into the “Fresh” platform.
• Maintain seasonal delivery calendars and update activity schedules.
• Track and report order status to the leadership team.
• Distribute product availability and seasonality information to cruise line teams.
• Manage data entry and order updates in online portals such as CTX, MXP, Oracle, and RCG.
• Assist with pricing data maintenance in the “Fresh” platform.
• Coordinate bookings with logistics and freight providers for cruise deliveries.

Required profile

• Team‑oriented with a strong focus on customer service.
• Excellent attention to detail, accuracy, and quality of work.
• Professional, positive, and proactive communication style.
• Flexible availability to meet varying workload demands.
• Ability to prioritize, multitask, and work under pressure.
• Curiosity and willingness to ask questions for deeper understanding.

Required skills

• Proficiency with MS365.
• Experience using CTX, MXP, Oracle, and RCG portals.
• Competence in data‑entry and data‑management platforms.