CMA Manager – Customer Marketing Agreements

About the role

The CMA Manager joins the newly created Australia/New Zealand team to oversee Customer Marketing Agreements (CMA) accruals, provisions, and timely payments. The role focuses on delivering excellent customer service, continuous process improvement, and supporting a high‑performing finance team.

Key responsibilities

• Manage, develop and support team members, prioritising tasks that add the most business value.
• Refine procedures for customer agreements, pricing, governance and end‑to‑end management.
• Ensure accurate, fair and timely processing of accruals, provisions and payments.
• Oversee CMA invoicing, credit and debit memos to meet agreed customer deadlines.
• Prepare and review SOX controls, manage internal and external audits.
• Reconcile payments and accruals, produce balance‑sheet reconciliations for relevant accounts.
• Liaise with Collections and Credit to reduce aged debt and resolve customer disputes.
• Drive effective communication across the business to influence behavioural change and share best‑practice insights.

Required profile

• University degree in Business Administration, Economics, Finance or Accounting.
• At least 3 years of finance/accounting experience, preferably in a multinational environment.
• Proven track record of developing and implementing continuous‑improvement solutions.
• Fluent written and verbal English for business communication.
• Lean Six Sigma qualification is a plus.

Required skills