Business Process and Governance Officer

About the role

The Business Process and Governance Officer supports the Wealth Management Group by turning policies into practical guidelines, procedures, and process flows. The role also assists with system enhancements and development related to internal wealth management platforms.

Key responsibilities

• Act as Deputy Compliance Officer or Deputy Operations Risk Officer, performing compliance testing and control sample testing.
• Review bank and regulatory policies, conduct gap analysis, and ensure external service providers meet accreditation and SLA requirements.
• Produce operational manuals, service level agreements, circulars, procedures, and guidelines for group processes.
• Support implementation reviews, deployment of new or enhanced systems, and conduct time‑and‑motion studies when needed.
• Maintain Wealth Management systems, including user acceptance testing and other SDLC activities.
• Define product codes, map security codes, and upload rates, prices, or NAVPU.
• Analyze production issues, provide resolutions, and train team members on systems and processes.

Required profile

• College graduate, preferably in business, management, or industrial engineering.
• 3 to 5 years of experience in financial services.
• Background in business process and systems improvement is preferred but not mandatory.

Required skills